Pensions Administrator

The Vacancy

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Pensions Administrator, within our Client Services team in our Birmingham Office.

You will work as part of a dynamic administration team to deliver high quality administration services to members and clients, both internally and externally, on DB (Defined Benefit), DC (Defined Contribution) and CARE pension arrangements. This includes assisting members with various processes and queries, whilst also aiding and developing less experienced members of the team.

• Maintains and updates member records on the Universal Pensions Management system (UPM) and processes member events, including retirements, deaths, joiners, early leavers, transfers in and out, illustrative quotations.
• Completes all processes in a timely manner and with high quality outputs.
• Ensures a professional and friendly service is provided by the team, and that the agreed scope, timescale and quality is delivered to clients in line with service levels.
• Ensures work is allocated and processed in accordance with guidelines, procedures and service quality standards.
• Identifies exceptions and errors and raises these with the Team Leader so as to mitigate risk (financial, reputation and regulatory).
• Ensures the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader at an early stage.
• Gathers and reports client / member feedback to the Team Leader and proactively takes responsibility for implementing service improvements based on feedback.
• Ensures mandatory Doer process is carried out consistently and effectively.
• Ensures all work on a client is chargeable, goes to the right code and ensures chargeability expectations of 75% is met.
• Acts as a point of reference for less experienced team members.
• Assists with annual and periodic scheme events such as pension increase and renewals.
• Supports with maintenance of scheme cash-books, bank statements and cash-flow forecasts.

• Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
• Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
• Ability to juggle multiple tasks and plan and organise workload effectively.
• Effective communicator being clear and concise to clients, members.
• A team player, working with own team, clients and internal stakeholders.
• Experience of Pensions Administration systems e.g. UPM or similar and using the Microsoft Office application.
• Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.

Ideally, we would be looking for candidates who have started to study for a professional qualification such as Associate Membership to the Pension Management Institute or are looking to take this on. However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support. We would also love to hear about other knowledge and experience you may have that is not listed but could be of interest.

Please note that as part of the recruitment process for this opportunity, candidates will be expected to complete a pensions knowledge test.

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are…