Tour Reviewer

Pic Tours Birmingham, England, United Kingdom

Pic Tours Birmingham, England, United Kingdom

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Job Title: Mystery Shopper – Birmingham Walking Tours

Company: Pic Tours

Job Type: Casual / Part-time

Location: Birmingham City Centre

Job Title: Mystery Shopper – Birmingham Walking Tours

Company: Pic Tours

Job Type: Casual / Part-time

Location: Birmingham City Centre

Pic Tours is a photography-based walking tour company, offering visitors and locals a unique way to explore Birmingham’s hidden gems. We’re looking for detail-oriented mystery shoppers to help us maintain and improve our tour experience.

As a mystery shopper, you’ll attend one of our Birmingham walking tours as a regular customer. Your role will be to observe and evaluate various aspects of the experience—such as customer service, tour content, guide professionalism, and overall atmosphere—then provide detailed, structured feedback.

• Attend assigned walking tours in Birmingham City Centre.
• Observe and assess the quality of the tour guide’s delivery, friendliness, and knowledge.
• Note the timing, structure, and accessibility of the tour.
• Take discreet notes and photographs (if required) during or immediately after the tour.
• Submit a written report using our feedback form within 24 hours of the tour.

• Strong observation skills and attention to detail.
• Reliable and punctual.
• Ability to write clear, constructive feedback.
• Comfortable walking for up to 1.5 hours outdoors.
• Must be 18 or over and legally eligible to work in the UK.

• Pay: £18.50 per completed tour plus reimbursement for your ticket.
• Flexible, casual work – assignments offered on an ad-hoc basis.
• Opportunity to experience and review unique cultural and photography-focused tours.

• Seniority level
  
  Entry level

• Employment type
  
  Part-time

• Job function Administrative
• Industries Travel Arrangements

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