Games Host

Job Description

Are you ready to dive into the latest social gaming offering? Are you passionate about delivering exceptional customer service?

We have a vacancy for a Games Host to join our team at World Bar, Resorts World Birmingham. This 12-month fixed‑term contract has both full‑time and part‑time positions available. You will host small groups (typically 8–10 guests) for casino‑themed, non‑gambling table games, keeping the energy high and ensuring every visitor enjoys a memorable experience. Full training is provided, so no previous casino or hosting experience is required.

• Hosting casino‑themed, table‑based games in a fun, engaging and professional manner.
• Explaining game rules clearly (training provided) and guiding gameplay for small groups.
• Creating a lively, welcoming and inclusive atmosphere for all guests.
• Monitoring guest enjoyment and adapting your hosting style to keep everyone engaged.
• Using basic technology confidently, such as tablets or scoring systems.
• Performing simple mental maths during gameplay (support provided).
• Setting up, operating and packing down game equipment before and after sessions.
• Representing the brand professionally at all times.
• Confidently speaking to groups and interacting with a wide range of guests.
• Staying calm, upbeat and organised during live events.
• Showing reliability, punctuality and strong customer‑service focus.
• Working flexibly, including evenings and weekends, to support business needs.
• Bringing experience in hospitality, events, entertainment or customer service (desirable but not essential).

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme – a confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family‑friendly and wellbeing policies.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
  
  Health Screening.

• Career development opportunities.
• Genting Academy – online learning portal.
• Lifestyle vouchers.
• Long‑service awards.
• Staff social fund.
• Annual company Christmas present.

A range of social engagement activities such as a company‑wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.

• Subject to eligibility.