Cleaner, Customer Service Rep

Cleaner - Genting Casino Birmingham Chinatown

Location:

Genting Casino Birmingham Chinatown

Department:
Administration

Closing Date: 3 Feb 2026

Are you passionate about maintaining exceptional cleanliness standards? Would you like to work in a fun, vibrant industry?

We have a vacancy for a cleaner to join our team at Genting Casinos. You will be responsible for ensuring our customers and team members enjoy a spotless, hygienic, and welcoming environment across all areas of the casino. You will need to be flexible and able to work a variety of shifts across the week.
Please note that for this particular vacancy, the shifts are 18:00 - 04:00,40 hours per week.

Key skills and responsibilities include:

• Ability to maintain a consistently high standard of cleanliness and hygiene throughout all customer and staff areas.
• Cleaning of the gaming floor, hospitality areas, reception, staff areas, and all customer and staff toilets.
• Ensuring gaming equipment is kept clean, dust‑free, and well presented.
• Reporting any damaged or faulty equipment in customer or staff areas promptly.
• Demonstrating strong awareness of health and safety, particularly slip and trip hazards such as wet floors or trailing cables.
• Working effectively as part of a team, building strong and positive working relationships.
• Ensuring compliance with company policies and health and safety legislation at all times.

In return for your commitment, we offer an excellent salary, development opportunities, and a wide range of employee benefits.

As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company funded benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Life assurance.
• Employee assistance programme " A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family-friendly and wellbeing policies.

Flexible benefits* " designed for employees to choose the best package for their personal needs.

• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Travel insurance.
• Health Screening.

Rewards, recognition, development, and events

• Genting Academy " online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5-a-side football tournament.

* Subject to eligibility.

* Subject to eligibility.

* Subject to eligibility.

Genting Casinos is one of the UK’s most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

As an inclusive and diverse employer, we celebrate individuality and value the contribution that each person brings to our workplace. We continue to gain an understanding of the needs and requirements of our customers, colleagues and prospects and actively embrace and accommodate these. If you require any support in relation to your interview, such as guidance, advice or any adjustments, please contact us.