Control Room Operator

Overview

We re looking for a Control Room Operator to join our Birmingham team based in Thimble Mill Lane. Join our dedicated team as a Control Room Operator and become the vital connection between our clients and our service delivery. As a Control Room Operator, you ll be managing enquiries, responding to urgent needs, and ensuring we not only meet but exceed our service level agreements in a supportive and collaborative environment.

• Receiving and categorising client enquiries, assigning emergency requests to the appropriate operatives using tracking systems
• Recording all events accurately and monitoring attendance times against service level agreements
• Developing strong working relationships with colleagues and clients to ensure smooth coordination of services
• Managing customer queries and complaints with care and empathy, escalating when appropriate
• Working as part of a supportive team covering shifts between 7am-8pm including some bank holidays

This role of Control Room Operator is ideal if you

• Have GCSE English/Mathematics or equivalent qualifications
• Proficient with Microsoft Office package
• Are solution-focused and enjoy using your initiative to solve problems
• Have excellent communication skills, both on the telephone and face-to-face
• Are organised and can prioritise effectively when managing multiple tasks
• Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

For more details please go to .

Making Kier a diverse and inclusive place to work is a huge priority for us. We re proud of the steps we ve taken so far, but we know we must always do more. Our employees are key in shaping Kier s diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies.

You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.