Customer Service Assistant

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Great opportunity to join Vita Student’s student accommodation design in Birmingham. We’re looking for our next Customer Service Assistant to deliver a luxury home‑from‑home experience for our residents starting their day with our luxury breakfast offerings.

Hourly Rate: £13
Contract: Permanent, 16 hours per week
Working Hours: 6am – 9pm, varied shift patterns, flexibility required

• Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4‑6 hours surveying and reporting every area of the building.
• Manage & store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.

• Prepare, cook, and present a variety of breakfast foods in a timely manner.
• Maintain a clean and organised kitchen workspace.
• Adhere to food safety regulations.
• Monitor produce stock levels and communicate needs to the site manager. Assist in ordering produce to maintain appropriate inventory.
• Ensure the kitchen and breakfast areas are clean and tidy.
• Deep‑clean specific equipment or appliances such as fridges & ovens as required.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.

• An experienced customer service professional, well‑versed in delivering premium experiences to residents & guests.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• A background in a fast‑paced kitchen environment with an awareness of kitchen regulations.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistant must be technologically astute.

• Vita Student operate a multi‑cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi‑lingual skills would be warmly welcomed.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Holidays – Holidays are paid on a pro‑rata basis which is reflective of hours worked. Customer Service Assistants will receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter by giving points to spend on a wide range of products, services & experiences, such as cinema tickets, supermarket savings, discounted days out, a daily coffee or…