Customer Quality Engineer

Overview

A Customer Quality Engineer opportunity has become available within a globally operating engineering and manufacturing organisation supplying complex, high‑value products to customers worldwide. Supporting customer quality assurance activities across manufacturing operations, this position focuses on complaint investigation, root cause analysis, corrective action implementation, auditing, and continuous improvement to ensure customer expectations and quality standards are consistently achieved. Based in the Birmingham area, the role offers a salary circa £45,000, early Friday finish, staff recognition schemes, and long‑term career development within a stable and growing engineering environment.

• Managing customer complaints and CAR notifications, ensuring investigation closure and KPI monitoring.
• Leading root cause investigations using CAPA, 5 Why and Ishikawa methodologies.
• Representing the business during customer meetings and communicating investigation progress and actions.
• Liaising with manufacturing teams to coordinate containment and corrective actions.
• Conducting internal audits supporting ISO 9001 compliance and process validation.
• Supporting continuous improvement through PDCA activities and BMS development.

• Experience with in customer quality, quality engineering, or manufacturing QA investigation environments.
• Understanding ISO 9001:2015 quality management systems.
• Experience using structured problem‑solving tools such as CAPA, DMAIC, 8D, Ishikawa.
• Ability to interpret engineering drawings and understand manufacturing processes.
• Strong communication skills working with customers and cross‑functional teams.

• Salary circa £45,000.
• Early finish on Fridays and flexible working hours.
• Employer pension contribution.
• Staff recognition and long‑service award schemes.
• Free on‑site parking.
• Career progression opportunities within a growing engineering business.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.

If you are interested in this Customer Quality Engineer opportunity, please apply immediately or contact ASC Connections for further information.