Field Service Engineer

Location: Digbeth

Job Summary - Field Service Engineer
We are seeking a dedicated and technically skilled Field Service Engineer to join our team. The successful candidate will be responsible for providing on-site technical support, maintenance, and repair services for our clients' equipment and systems.

This role offers an excellent opportunity to work in a dynamic environment, travelling to various locations to ensure optimal operation of our products and solutions. The ideal applicant will possess strong problem-solving abilities, excellent communication skills, and a proactive approach to customer service.

Work Schedule
- Monday to Friday with infrequent weekend overtime available

This role is a nationwide “on the road” position, meaning there maybe time spent away from home. When working away from home is required, this will be carefully managed to ensure a good work life balance.

Job Overview - Field Service Engineer

* Conduct installations, repairs, and maintenance of equipment at customer sites

* Perform troubleshooting and diagnostics to identify issues and implement solutions

* Provide training to customers on the proper use and maintenance of equipment

* Document service activities, including service reports and parts usage

* Collaborate with the engineering and office team to provide feedback on product performance and remedial actions.

Experience

Required:

- Field Service Engineer

* Electrical engineering qualification (e.g. City & Guilds, HNC or equivalent)

* Proven experience in field service engineering or a related field

* Ability to read and interpret technical schematics, wiring diagrams and system manuals

* Strong electrical knowledge

* Excellent problem-solving skills and ability to work independently

* Knowledge of HVAC systems and control systems

* Outstanding communication skills and customer-oriented approach

Benefits - Field Service Engineer

* 28 days holiday plus bank holidays

* Flexible working pattern Monday-Friday

* Company pension scheme

* Ongoing training and development plan

* Company vehicle, fuel allowance and phone