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3rd Line MSP Engineer
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-01-11
Listing for:
Nextech
Full Time
position Listed on 2026-01-11
Job specializations:
-
Engineering
Systems Engineer, Cybersecurity
Job Description & How to Apply Below
3rd Line MSP Engineer - £45,000
Location:
Birmingham (hybrid)
Salary: £45,000
Are you an experienced 3rd Line Engineer with a passion for solving complex technical issues in a fast-paced Managed Service Provider (MSP) environment? We're looking for a skilled and motivated professional to join our growing team, supporting a diverse portfolio of clients across multiple industries.
Key Responsibilities
- Provide 3rd line technical support for escalated incidents and service requests.
- Troubleshoot and resolve complex issues across servers, networks, and cloud infrastructure.
- Manage, maintain, and optimise Microsoft 365, Azure AD, and related environments.
- Support firewall, VPN, and network security solutions (e.g. Fortinet, Sophos, Cisco).
- Implement new technologies, upgrades, and migrations for client systems.
- Work closely with 1st and 2nd line teams to ensure smooth escalation and knowledge sharing.
- Participate in project delivery, system documentation, and continual service improvement.
Essential Skills & Experience
- Proven experience in a 3rd Line or Senior Infrastructure Engineer role within an MSP.
- Strong knowledge of Windows Server, Active Directory, Group Policy, DNS/DHCP.
- Experience with Microsoft 365, ...
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