Senior Education Support Administrator College of Arts and Law 106752 Grade 5

School of Philosophy, Theology and Religion

Location:

University of Birmingham, Edgbaston, Birmingham, UK

Grade: 5 | Full-time (21 hours per week) | Permanent

Starting salary: £29,647 to £31,460, with potential progression to £35,388 on post‑appointment

Closing date: 4th January 2026

Our Offer to You

People are at the heart of what we do. The University of Birmingham has been proud to serve the city and wider region for over 100 years, and we are recognised as a leading global institution. We support the development of all staff through the Birmingham Professional Programme, which offers opportunities in a wide range of professional services. We welcome diverse talent and are committed to fostering an inclusive environment.

Flexible working arrangements are available, and you will receive a generous benefits package, including 40 days paid holiday, a paid day for volunteering, occupational sick pay, a pension scheme, and access to subsidised day nurseries.

The University’s campus is well‑connected with excellent transport links, sports facilities, shops, galleries, museums and botanical gardens.

Role Summary

The School of Philosophy, Theology and Religion offers vibrant undergraduate and postgraduate programmes. The successful candidate will join a professional services team that provides high‑quality administrative support to students and staff, contributing to the delivery of teaching and research programmes.

Main Duties

• Act as primary contact for academic staff involved in the School’s programmes, providing expert guidance and resolving queries.
• Handle higher‑profile contacts proactively.
• Plan, organise, maintain and deliver activities that support successful programme delivery.
• Take responsibility for complex tasks related to welcome induction, re‑induction, attendance monitoring, examination and graduation processes.
• Contribute to the development and implementation of operational processes.
• Prepare and deliver management and institutional reports, including responding to complex data requests.
• Compile, manipulate, analyse and interpret large data sets to produce reports and recommend actions.
• Support the development of systems and procedures for day‑to‑day School/Programme administration.
• Maintain and update key documentation regularly.
• Support quality assurance audits, report compliance, propose solutions and deliver remedial action plans.
• Provide professional secretarial services to relevant committees and meetings.
• Identify and recommend ways to enhance the curriculum and student experience.
• Support equality and diversity values, moderating behaviour to avoid bias.
• Manage all data in accordance with University policy and Data Protection regulations.

Other Duties

• Carry out any other duties assigned by management in support of complex activities.
• If in a supervisory role, line‑manage staff and prioritise their work; if not, act as a role model and coach team members.

Required Knowledge, Skills, Qualifications and Experience

Evidence of:

• Substantial professional experience in similar roles.
• GCSEs (or equivalent) to a minimum of grade C/4 in English and Mathematics.
• A‑levels or an equivalent level‑3 qualification.

Candidate Attributes

• Comfortable taking significant responsibility and proposing new ways of working.
• Capable of working independently on own initiative.
• Quick to become authoritative on complex systems and able to advise colleagues.
• Sets high standards and coaches colleagues.
• Effectively communicates and delegates.
• Organised with strong prioritisation skills, both personal and team‑wide.

Additional Demonstrated Experience

• Collaboration within tight deadlines.
• Supervision and support of team members.
• Excellent customer‑service delivery and influence.
• Interaction with individuals at all organisational levels.
• Experience with complex work systems, e.g. student databases.
• Attention to detail, confidentiality and sound judgement.
• Adaptability in a fast‑moving dynamic environment.
• Understanding and responding to equality and diversity issues.

Dimensions

May directly manage staff but are primarily expected to act as a role model and coach. Budget management is not required.

Planning and Organising

Manage a varied, complex workload within required time frames, contributing to operational process development.

Problem Solving and Decision Making

Work under senior manager direction with considerable autonomy, making day‑to‑day decisions on complex tasks and shaping processes.

Internal and External Relationships

Maintain good working relationships with internal colleagues, stakeholders, external partners, and customers with service issues.

Equality, Diversity and Inclusion

The University is committed to fostering a fair and inclusive workplace, promotes diversity, and has Athena SWAN, Race Equality and Disability Confident accreditations. The candidate must support equality and diversity values and adhere to relevant policies.

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