Admissions & Customer Services Assistant Apprentice

We hope that one of the buttons below will help you.

We are seeking to appoint an Admissions & Customer Services Assistant Apprentice fixed term for 21 months

Final date to receive applications is: 18th January 2026.

Please refer to the attached Job Description for further details on this role.

As an apprentice in the Admissions & Customer Services Team you will develop the skills needed to work as an effective member of the team. Through the implementation of best practice procedures and using a customer focused approach, you will work with the admissions and front of house teams and call centre team and will work to improve and maintain a high standard of communication and customer care to all of the college's customers, both internal and external.

Working closely with the Curriculum teams in your allocated Division, you will support systems for collecting and updating course information, responding to course enquiries, and tracking student applications from receipt to an offer of a course place.

• Act as the first point of contact for all visitors and deliveries to the campus.
• Understand the complete customer journey within the college.
• Handle day to day enquiries, providing information and signposting to the relevant departments, take messages, log messages, set up and monitor call back system.
• Take telephone applications for agreed courses to assist students in accessing the college admission process.
• Assist with the maintenance of a database of current and accurate information on courses for your allocated Division on CMF.
• Advise students on appropriateness of courses / programmes.
• Complete the initial screening of application forms, referring students to further Advice and Guidance services as appropriate and ensure that all enquiries and applications are monitored and tracked within the Student Records System.
• Assist with organising mail shots and other publicity campaign and co‑ordinate the effective collection of incoming mail and parcels, organise franking and collation of outgoing mail and recorded delivery items.
• Ensure college promotional material is displayed and up‑to‑date, including welcome area noticeboards and electronic screens.
• Help to plan/organise and support events at college and external venues as required.
• Coordinate bookings of rooms, pool cars etc using a generic electronic system.
• Ensure the reception area is clean, tidy and safe.
• Liaise with stakeholders, students, academic and support staff to ensure that information is shared and disseminated effectively in a professional manner.
• Attend meetings at the request of your line manager to ensure efficient communication with the college.
• Participate in the development of equal opportunities, diversity and inclusion.
• Be a member of college groups as and when required.
• Undertake any other duties within the grade as required by the college.
• A driver’s licence would be desirable but not essential in this role.
• In addition you will be required to undertake any training or updating necessary in your field, and engage in organisationally required CPD (Continuous Professional Development) developing skills, knowledge and behaviours in line with the apprenticeship standard to include HR process, financial process, projects, data management, legislation as expected within this apprenticeship.
• Handle inbound customer inquiries and conduct outbound calls in line with call centre procedures and service standards.

We are one of the largest further education providers in the UK, with eight campuses across the city. We are committed to ensuring students have the relevant skills, qualifications and experience for their future, whether that is to seek employment or continue their education. Our vision is to be recognised as an outstanding educational and economical resource by providing outstanding education, training that is primarily vocational in response to the needs of the learners, employers and other key stakeholders.

At South and City College Birmingham, equality, diversity and inclusion are integral to who we are and what we do. We are firmly committed to promoting…