Matchday Monitoring Coordinator

Birmingham City Football Club ison the rise.

With an incredible history dating back to 1875, Birmingham City Football Club ispart of an exciting period of accelerated growth andmodernisation,andisplayingit’spart inonce-in-a-generationopportunityto support the transformation of England’s second cityas part of the Sports Quarter project.

With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch.

The journeywe’reon involvesstrengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.

We are looking for a detail driven, Matchday Monitoring Coordinator to join our Content & Fan Experience team.

This role will play a vital role in ensuring the delivery of high-quality digital and broadcast experiences for Birmingham City Football Club fans on both men’s and women’s matchdays. Working closely with the Content, Video, and Fan Experience teams, this position will oversee live streaming feeds and related matchday services, ensuring they meet brand guidelines, operate smoothly, and deliver the best possible viewing experience for supporters.

Please note
- This is a matchday-based position, averaging 4 hours per fixture.

• Monitor live streaming services (e.g. Blues+, International feeds) pre-match and throughout fixtures to confirm streams are live, with optimal picture/sound quality and correct branding.
• Verify that pre-match programming, graphics, and presentation align with club brand guidelines and standards.
• Troubleshoot issues quickly by liaising with in-house production staff, external vendors (ADI, Stream
  
  AMG, etc.), and the wider matchday team.
• Keep relevant departments informed of any issues and progress toward resolution in real-time.
• Provide clear matchday reporting on stream performance and any incidents.
• Where required, support the matchday team with live reporting and fan engagement duties.

• Work alongside the video and content teams to ensure consistency of digital presentation across channels.
• Support the wider Fan Experience team by feeding back insights that help enhance the digital matchday offering.

• Foundation level experience in broadcast operations, live streaming, digital media, or technical event support (sports/media environment desirable).
• Strong attention to detail with the ability to spot and resolve issues under pressure.
• Excellent communication skills for coordinating with multiple internal teams and external partners.
• Confidence with streaming platforms, live broadcast tools, and digital monitoring systems.
• Flexible to work remotely on evenings, weekends, and holidays in line with men’s and women’s first team match schedules.

Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants willbe required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances.

We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.