Customer Service Coordinator

A growing B2B beauty business is looking for a Customer Service Coordinator to join their team. This is a brilliant opportunity for someone who enjoys talking to people, solving problems, and being part of a supportive team.

You’ll be the first point of contact for beauty salon owners, practitioners, and the field sales team
, helping them with orders, enquiries, and making sure everything runs smoothly.

No previous customer service experience is required, what matters most is a positive attitude, good communication skills, and a willingness to learn.

• Respond to customer enquiries via phone, email, live chat and Whats App
• Help salon owners and practitioners with questions about orders and products
• Process orders from the sales team and make sure everything is accurate
• Follow up with customers to gather any missing information needed to complete orders
• Track deliveries and work with couriers to resolve any delays
• Record customer interactions and order details in Salesforce
• Respond to reviews and help maintain excellent customer service standards
• Build knowledge of the company’s products and services

This role would suit someone early in their career who wants to gain experience in a professional environment.

You might be right for this role if you are:

• Friendly, confident and professional when speaking to people
• Naturally helpful and good at solving problems
• Organised and able to manage several tasks at once
• Comfortable using computers and learning new systems
• Someone who takes pride in doing a job well
• Positive, reliable and keen to learn

You’ll also need to be comfortable speaking with customers on the phone. Some will be lovely, and occasionally someone might be frustrated, so staying calm and professional is key.

This role is a great career starting point if you’re interested in:

• Customer service
• Operations
• Sales support
• The beauty and aesthetics industry

You’ll gain valuable experience working with business owners and practitioners
, while learning how a fast-growing B2B company operates.

If you're looking for a role where you can learn quickly, work with great people, and build a strong foundation for your career
, we’d love to hear from you. Please note this role is 5 days per week office based.

We are committed to improving diversity, equity and inclusion within the sectors we serve. We encourage applications for this role from all backgrounds and communities and offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and any other protected status. Should you require any reasonable adjustments at any point in the recruitment process we are very happy to discuss and work with you to accommodate these.