Customer Success Consultant

🚀 Empower success. Drive impact. Grow with us.

Do you love helping customers win? At B2BE
, we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem‑solving, relationship‑building, and making every customer experience a success story.

• Build and maintain strong relationships with customers to drive retention and satisfaction.
• Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions.
• Foster long‑term client relationships by understanding their goals, challenges, and requirements.
• Develop a strong understanding of our software solution and its functionalities.
• Understand customer goals and provide tailored solutions to meet their needs.
• Collaborate with internal teams, including Sales, Product, and Support, to enhance customer experience.
• Gather customer insights and share feedback to improve products and services.
• Support customers through training, troubleshooting, and product updates.
• Regular customer reviews to track progress and success metrics.

• Bachelor’s degree Information System/Computer Science or equivalent experience in customer service, business, or a related field.
• Strong communication skills with the ability to build rapport and establish trust with clients.
• Problem‑solving mindset with a willingness to learn and grow within the customer success field.
• Ability to work effectively both independently and as part of a team.
• Positive attitude, strong work ethic, and a customer‑first mindset.
• 1-2 years of experience with exposure to EDI/Integration experience will be advantageous.
• Program management experience with the ability to lead, track, and deliver multiple projects successfully is a plus.
• Strong analytical and organizational abilities.
• Ability to thrive in a fast‑paced, customer‑focused environment.
• Familiarity with CRM systems and customer success tools is a plus. Driving License is mandatory