Colleague & Customer Engagement Coordinator

Colleague and Customer Engagement Coordinator
Permanent Full-Time role

Location:

Birmingham Airport

Hours:

Monday
- Friday (08:00-16:00)
Pay: £27,040 annual salary

Join Our Team as a Colleague and Customer Engagement Coordinator plays a key role in supporting positive colleague and customer experiences across the operation, you will be the first point of contact for the terminal team for all administration queries and support whilst reporting into the Office Lead. Acting as a central point of coordination, the role combines operational administration, colleague engagement, and customer complaints oversight to ensure consistent, compliant, and high‑quality service delivery.

• Act as a first point of contact for colleagues and customers regarding engagement, feedback, and service‑related queries.
• Support positive colleague experience through effective communication, coordination, and administrative support.
• Liaise with operational management to support engagement initiatives, colleague welfare, and continuous improvement.

• Annual leave entitlement of 5.6 weeks
• Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in‑house training courses.
• Health and Wellbeing – Life assurance scheme, access to mental health support specialists
• Access to an Online GP for you and your dependents.
• Financial support
• Discounts on hundreds of retail sites
• Progression opportunities – many of our team go on to senior and site management roles
• A welcoming, respectful team culture
• Cycle to Work scheme

• Excellent Customer Service Experience
• Basic IT Skills
• Self‑motivated and reliable with a conscientious approach to the Safety and Security aspects of your role
• Excellent communication skills with an empathic nature
• Demonstrate confidentiality
• Demonstrate excellent customer service

Interested? Apply now and secure your future with us! Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion,

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.