Customer Service Assistant - Nights

Customer Service Assistant (Nights)

Location: Birmingham

Hourly Rate: £13

Contract: Permanent, 9 hours per week

Working Hours: Varied days, 9pm – 6am

Vita Student's next‑level apartment design offers a variety of studios suitable for both independent living and shared experiences. We provide style, luxury and comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for a Night‑time Customer Service Assistant to deliver a luxury, home‑from‑home experience for our residents whilst ensuring the upkeep of the premium site and facilities at the highest standards.

Provide an exceptional and personalised service to residents by anticipating and delivering on their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of the site and facilities.

• Front of House / Reception; greet and welcome students and guests with a warm, friendly and vibrant attitude.
• Be on hand for questions which may arise.
• Maintain the upkeep of our premium site and facilities; keep communal areas cleaned and maintained to a high standard throughout the night‑time shift during periods when students and guests are in the shared spaces and during quieter night hours.
• Ensure our facilities are being looked after respectfully by students and guests.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4–6 hours, surveying and reporting on every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Manage and store parcels correctly to allow students to easily access their deliveries as required.
• Be the primary point of contact for any potential incident or emergency that may occur on site.
• Maintain waste management areas in adherence to health & safety regulations, ensuring potential hazards are addressed, cleaned, tidied or reorganised as required.

• An experienced customer service professional, well‑versed in delivering premium experiences to customers.
• Cleaning will amount to a significant part of this position. While we’re not looking for professional cleaners, we need people who can demonstrate a hands‑on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software;
  Customer Service Assistants must be technologically astute.

• Operate in a multicultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however, multilingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with the ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with the ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility:
  Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive and religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate; however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.

Holidays – Holidays are paid on a pro‑rata basis which is reflective of hours worked. Customer Service Assistants receive 28 days paid holiday including England & Wales Bank Holidays, pro‑rata.

Your Birthday – We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.

Perkbox – All employees are given access to a Perkbox account, enabling them to choose…