Resident Liaison Officer

Permanent Full Time 40 hours We are seeking a confident and customer f ocused Resident Liaison Officer to support the successful delivery of our social housing refurbishment projects. Acting as the key link between residents, the project team and our client, you will ensure every resident receives an exceptional customer experience throughout the works programme. In this role, you will manage all aspects of the customer journey from pre start visits and profiling, to daily communication, complaint resolution and aftercare.

You will maintain accurate records on our CRM system, support project administration, and build strong relationships with residents, leaseholders and wider stakeholders. You will also help deliver community engagement initiatives, resident events, newsletters