TA Support Officer

Grade B – £28,598 – £33,699 per annum
Consultation grade – subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week on a hybrid basis

An exciting opportunity to work in the Temporary Accommodation Service. The Housing Solutions & Support service is experiencing unprecedented demand around the use of temporary accommodation, with over 5,600 households currently in temporary accommodation. The role is based at Birmingham City Council.

• Visit empty properties to conduct inspections, arrange lock changes and raise orders for furnishings.
• Be IT literate and demonstrate resilience in a highly pressurised area of the business, making sound decisions under pressure.
• Work as part of a team, staying organised, updating systems promptly and moving work towards resolution each day.
• Contact customers to ensure they have moved out of temporary accommodation, collect keys and update systems.
• Carry out daily visits; a full driving licence, access to a vehicle and a car allowance are required.
• Receive full training, shadowing, mentoring and coaching.
• Work hybrid – spend time on the road and work from a Birmingham City Council office each week, including lone working.
• Meet KPI and performance targets to ensure void properties are moved on daily.
• Cover for emergencies, sickness and annual leave as needed, and provide city‑wide wrap‑around support.
• Have a can‑do attitude, be flexible, adaptable and able to work well under pressure.

Knowledge of Landlord & Tenant legislation and HHSRS requirements is essential.

Applicants must upload a current CV and a Supporting Statement. The Supporting Statement should show how you meet the role’s criteria through personal qualities, skills, experience, and include your motivation for applying. The statement should be no more than 1500 words. We cannot consider applications without a CV and Supporting Statement attached.

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing all people. If you require reasonable adjustments or additional support during your application, please let us know.

For any informal enquiries, contact  quoting . A Disclosure and Barring Service (DBS) check will be undertaken. Proof of right to work in the UK is required before any employment offer is confirmed.

We strive to advertise all roles for a minimum of two weeks; however, due to high application volumes, vacancies may close earlier than the stated deadline. Submit your application without delay to ensure consideration.

We are committed to safeguarding and promoting the welfare of our citizens and expect all staff and volunteers to share this commitment.