Emergency Helpline Operator - off Nights

EMERGENCY HELPLINE OPERATOR - NIGHTS

🤩 Join the Heroes Behind the Headsets! Become an Emergency Helpline Operator at Appello

Are you ready to make a real difference every single day? Do you have a calm voice, a caring heart, and a knack for solving problems under pressure?

Here, one simple word can mean the world. Every 'hello' can save the day or even a life.
Join the UK's most trusted and innovative careline service supporting vulnerable people.

At Appello
, we’re not just answering phones — we’re answering calls for help. From elderly and vulnerable individuals to urgent council services, we’re the friendly, reassuring voice on the other end of the line, 24/7.

• Option 1: 4on 4off 00:00 - 09:00
• Option 2: 4on 4off 21:00 - 06:00

💸
Salary: £22,843.57 (£14.76 ph)

🌟 For this role, you must have 5 Mbps upload and 15 Mbps download internet speed. All IT equipment required for the role will be provided 🌟

🎓 Training

Schedule:

6 weeks (23/02/2026-03/04/2026)

• 196 hours annually, including bank holidays that you will be expected to work if rota'd
• We offer discounts on groceries, shopping, holidays, insurance, days out, restaurants and more
• 24/7 employee assistance programme with an easily accessible app
• Family and friends’ discounts on our services & products
• Pension Scheme, up to 4% Company matched
• Smart Tech Benefit Scheme

The heart of the Emergency Call Handler role is to arrange help for our vulnerable clients when they need us the most.

Your hello
can save the day
or save a life
That’s the power of hello

At Appello, every call you answer makes a difference. With a cool head, you’ll be handling varying calls, anything from providing reassurance, actioning accidental calls, test calls, to contacting emergency services.

You must possess a genuine desire to help the community, be empathetic and have the ability to sympathetically communicate with a distressed caller.

You have had a minimum of a year of experience in a call centre environment dealing with customers and have worked remotely.

A good general standard of education is required, but we believe that within the right core values and training that you could thrive in this role.

This is a rewarding role where trust is key. But it can also be tough - so you’ll need to be resilient too! You’ll also need the drive to meet personal targets whilst delivering excellent customer service.

If you are interested in this role please follow upload your CV and answer a few questions about yourself so we can get to know you!

Other information:
This is an exciting time at the Appello Group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability. If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers team on