Customer Team Manager
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-01-28
Listing for:
Real Personnel
Full Time
position Listed on 2026-01-28
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
You will be based in the B37 area of Birmingham in a large luxury contact centre.
The role is a permanent position and the salary for the role is £36,500.
YOU MUST HAVE ATLEAST 5 YEARS OF TEAM MANAGEMENT EXPERIENCE TO APPLY FOR
THE ROLE
To lead and support a team of customer service advisors, ensuring high levels of customer satisfaction, performance, and service quality.
Key Responsibilities
* Manage, coach, and motivate a customer service team
* Monitor performance against KPIs and service targets
* Handle escalated customer queries and complaints
* Ensure policies, procedures, and quality standards are followed
* Support training, development, and continuous improvement
Skills & Experience
* Previous experience managing or supervising a customer service team
* Strong communication and people management skills
* Experience working to KPIs and targets
* Customer-focused with good problem-solving skills
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