Receptionist, Customer Service​/HelpDesk

General Overview

Situated at the Mailbox in Birmingham, Mitie requires the services of a receptionist on a part‑time basis to assist with front‑line services for a prestigious client. The successful candidate will work every Wednesday & Friday from 8 am to 6 pm, with additional overtime shifts available.

• Make a positive first impression at all times.
• Take ownership of the front‑of‑house area, offering an outstanding meet‑and‑greet service to all visitors, occupiers and clients.
• Assist customers and occupiers with queries in a knowledgeable, professional and charming manner.
• Answer all internal and external telephone calls in a timely, warm and friendly manner.
• Offer a personalised service, being proactive, flexible and adaptive, and using names when appropriate.
• Maintain a polished appearance in line with company policy.
• Sign in all visitors in accordance with security procedures and processes, providing directions and assistance where relevant.
• Be aware of the front‑of‑house area and report any maintenance or security issues promptly.
• Adhere to all QSHE procedures, reporting any risks, near misses, accidents or incidents to the relevant person.
• Consistently deliver on performance, maintaining high standards at all times.
• Announce all visitors in line with building procedures.
• Support accident reporting and management of the online safety system.
• Assist the management team with tracking site compliance and paperwork.
• Carry out administrative duties when required.
• Adhere to company policies and procedures at all times.
• Opportunity for overtime is available.

• Premium customer service experience essential.
• Intermediate knowledge of Microsoft Office.
• Excellent communication skills essential.
• Ability to work independently, remaining focused and motivated.
• Strong interpersonal skills.

Our market‑leading flexible benefits scheme provides a range of options including a virtual GP, salary finance scheme, flexible benefits platform (Choices), high‑street discounts via MiDeals, cycle‑to‑work, life cover, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan. Recognition is also rewarded with Mitie Stars, cash prizes and a chance at £10,000 top prize.

We are committed to an inclusive and accessible recruitment process. If you need reasonable adjustments due to a disability or long‑term condition, please let us know.

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