Bilingual Customer Advisor - French Speaking

Overview

AXS, a leading global ticketing, data, and marketing solutions provider, are hiring Customer Advisors for their offices in Birmingham. You will clearly and effectively communicate with customers both written and verbally in English and French. You will resolve customer enquiries and sell tickets for AXS and its clients, and provide a highly professional customer experience via all channels including telephone, email, social media and live chat.

You will be knowledgeable about all areas of the business as your role will cover customer calls, customer queries and complaints, whilst always striving for first point resolution. You understand that the customer's experience begins with you and have the enthusiasm and positivity to drive our brand forward, making ticketing fast, fun and simple, where great experiences begin.

• Clearly and effectively communicate with customers both written and verbally in English and French.
• Resolve customer enquiries and sell tickets for AXS and its clients.
• Provide a highly professional customer experience via all channels including telephone, email, social media and live chat.
• Be knowledgeable about all areas of the business as your role covers customer calls, customer queries and complaints, while always striving for first point resolution.
• Understand that the customer's experience begins with you and bring enthusiasm and positivity to drive the brand forward, making ticketing fast, fun and simple.

• Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face.
• Have strong customer service skills and decision-making skills.
• Have an excellent telephone manner and are a courteous listener who maintains patience and empathy even when under pressure.
• Are target driven, self-motivated and proactive.
• Are able to work under pressure in a fast-paced environment.

We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks.

Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

You can find out more about life at AXS here:

Where:
This role is based in our Birmingham office near Birmingham International Airport and the NEC. You will work 5 days out of 7, including weekend and bank holiday work.

So why apply? Find out why our employees love working here:

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.