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Customer Success Mgr./ CSM Client Relationship Manager

SaaS Customer Success Manager - Hybrid

Job in Birmingham, West Midlands, B1, England, UK
Listing for: Katie Bard
Full Time position
Listed on 2026-01-23
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Client Relationship Manager
Job Description & How to Apply Below
A recruitment agency is seeking an experienced Customer Success Manager to join a growing SaaS business. This hybrid role involves managing client relationships, driving platform usage, and supporting renewals. The ideal candidate has experience in Customer Success or Account Management within a SaaS environment. Key responsibilities include onboarding, customer engagement, and identifying upsell opportunities while ensuring client satisfaction.
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