Senior Customer Experience & Retention Lead - Hybrid
Job in
Birmingham, West Midlands, B1, England, UK
Listed on 2026-01-22
Listing for:
Absolute Collagen
Full Time
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
A leading beauty company in Birmingham is looking for a Senior Customer Service and Retention Advisor to enhance customer experience while achieving retention targets. This role involves collaboration with team members to ensure high-quality service delivery and operational support. Successful candidates should have previous customer service experience, strong communication skills, and a passion for delivering excellent customer service. The position offers a hybrid work arrangement with multiple perks, including an annual bonus and generous holiday allowance.
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Position Requirements
10+ Years
work experience
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