Call Centre Advisor

Job Title:
Call Centre Advisor (Temporary Contract)

Location: Alcester (Fully Office-Based)

Contract: Temporary, 15th December – End of January

Hours: Monday–Friday, 8:30am–5:30pm

Pay Rate: £12.21 per hour

We are recruiting on behalf of our client for a confident and customer-focused Call Centre Advisor to join their team on a temporary basis. This role is ideal for someone who enjoys speaking with customers, has excellent communication skills, and can quickly identify the nature of a call to ensure it is directed appropriately.

• Answer incoming calls in a professional and friendly manner
• Gather accurate and relevant information from callers
• Record call details clearly and efficiently
• Identify calls that fall outside the team’s remit and provide appropriate signposting to the correct department or service
• Maintain high levels of customer service at all times
• Work collaboratively with colleagues to support smooth call handling and customer experience

• Strong communication and listening skills
• Confident telephone manner
• Ability to work in a fast-paced environment
• Good attention to detail and accuracy
• Reliable and able to commit to the full duration of the contract
• Previous call centre or customer service experience is beneficial but not essential