Customer Care Agent West Midlands

Customer Care Agent - Birmingham, West Midlands

Travel Perk is a global travel and expense management platform. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.

Travel Perk has industry-leading travel inventory alongside powerful management features, 24 / 7 customer support, state-of-the-art technology, and consumer-grade design.

Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,800 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025,we raised Series E funding at $2.7 billion valuation, alongside our acquisition of Yokoy, to become the leader in integrated travel and expense management.

We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of the fastest‑growing apps and tech companies, and a leading pioneer of business travel.

These are just some of the reasons why global brands like Wise, Red Bull, Get Your Guide , and Aesop trust us to get the most out of their travel.

Hear more about Travel Perk.

We are seeking dedicated Customer Care Agents that are passionate about enhancing the experience of business travelers.

Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission : making business travelers happy!

If you are a problem solver driven by delivering a 7‑Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

• Be a role model and a trusted advisor by showcasing Travel Perk values and a customer centric approach in every customer interaction.
• Support and engage with our customers with their global business travel requirements.
• Communicate with customers via phone, live chat, and e‑mail, to effectively resolve travel issues.
• Exceed customer expectations e when managing bookings, queries and requests.
• Answer customer requests and be their trusted travel advisor and think out‑of‑the‑box to provide innovative solutions where appropriate.
• Stay up‑to‑date with new features and product launches in Travel Perk – there are lots so be prepared for some serious innovation!

• Have great communication skills, fluency in English, both written and spoken is essential.
• Possess self‑motivation, a constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
• Are proficient with technology and can handle multiple tasks simultaneously without feeling overwhelmed.
• Are performance‑driven and maintain a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
• Are great problem solvers. Since we don’t always have immediate answers, you should relish the process of discovering them.
• Excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently, and exercise good judgment to make decisions that prioritize customer satisfaction.
• Embody our values, add to our company culture and are passionate about travel.
• Are comfortable with an office based environment and have shift flexibility.

• Native or fluent level of English.
• Experience in a customer facing role whether that be retail or call centre environment.
• Experience supporting customers via email, live chat, and phone are a benefit.
• Experience working with KPIs and metrics - specifically with a focus on quality are also a benefit.

💰 A competitive compensation package, including equity options in Travel Perk;

🌴 25 days annual leave plus bank holidays;

💼 Company Pension Plan with Aviva;

💊 Private medical insurance from Bupa;

🙌 Life insurance with Zurich;

🧘 Income Protection + Wellbeing App with Unum;

🦷 Access to voluntary dental insurance through Bupa;

🚲 Tax‑efficient schemes such as Cycle2

Work & electric car leasing via Octopus;

💪 Discounts on 12‑month gym memberships with Gym Flex;

💙 Spring Health - Get access to 12x therapy & 12x coaching sessions per year! - a mental health support tool with access to therapists year round;

🎟️…