Customer Operations Executive

Exciting Opportunity:
Customer Operations Executive – Birmingham (Full time On-Site, Monday to Friday, B25)

Are you ready to drive customer success and support commercial growth?

We are looking for a Customer Operations Executive to join our dynamic team in Birmingham. This is a fantastic opportunity to take a key role in managing retailer relationships, supporting order operations, and contributing to the growth of a thriving, fast-paced business.

• Process customer orders accurately, ensuring timely delivery in collaboration with production and logistics teams.
• Monitor stock levels and proactively manage customer requirements against forecasts.
• Serve as the first point of contact for customer queries, delivery updates, and service issues.
• Collaborate with Sales, Supply Planning, and Warehouse teams to resolve issues and optimize order flow.
• Track key performance indicators (KPIs) including service levels, customer satisfaction, and complaint resolution times.
• Support continuous improvement initiatives to enhance efficiency and service performance.

• 1–2 years’ experience in customer service, order management, or supply chain (FMCG or food manufacturing preferred).
• Strong organizational skills with keen attention to detail.
• Excellent communication and relationship management abilities.
• Proficient in ERP/order management systems (e.g., SAP, Oracle) and Microsoft Excel.
• Customer-focused with a solution-driven mindset.
• Confident communicator, able to engage effectively with internal teams and external customers.
• Team player, collaborative and proactive in cross-functional settings.
• Tech‑savvy with strong skills in Excel, PowerPoint, and Outlook.

• Be part of a supportive, fast‑paced commercial team.
• Opportunity to develop your career in a key customer‑facing role.
• Exposure to a wide range of commercial and operational processes.

Not Applicable

Full-time

Customer Service, Administrative, and Sales

Manufacturing and Food and Beverage Manufacturing