Band 3 Referral Management Centre Agent

Band 3 Referral Management Centre Agent

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This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

The Referral Management Centre provides a high quality appointment booking, referral management and message taking service for MSK Physiotherapy, Podiatry and IMT Services.

The post requires candidates that can work with multiple IT systems such as the Choose & Book service, Patient Administrative Booking Systems and Microsoft Office packages.

Successful candidates will be expected to work flexibly to meet the service needs between the hours of:
Monday-Friday 08:00–17:00.

The post holder must provide a consistently high level of skill involving accurate data inputting, liaising with service users, taking inbound and making outbound calls to patients to book and rearrange appointments, monitoring and processing of referrals and managing the waiting lists for different services.

IMPORTANT:
Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address.