Customer Service Administrator

Job Details

Job Title:

Customer Service Administrator

Location:

Hybrid role, flexible to work from Birmingham (B3 2JQ
), Warrington (WA2 0XA
), or Bristol (BS32 4SX
).

Salary: £24,570 per annum

Contract Type:
Permanent

Hours:

Full Time, 37.5 hours, Monday - Friday

Right to live & work within the UK is required for this role.

The successful candidate will be subject to pre-employment vetting.

The Customer Service Administrator plays a pivotal role in managing and supporting Occupational Health (OH) cases, acting as a key point of contact for customers. Through daily interaction via telephone, email, and chat, this role is instrumental in delivering an outstanding customer experience. The position focuses on responding to enquiries, providing clear and timely updates, and offering knowledgeable support and guidance, ensuring customers feel informed, supported, and confident throughout their journey.

• Handle customer enquiries via telephone, email, and chat helpdesk channels.
• Provide timely updates and relevant information on Occupational Health (OH) cases.
• Support the scheduling and coordination of OH appointments.
• Resolve enquiries at first point of contact where possible, taking ownership through to resolution when needed.
• Work collaboratively with internal teams to ensure efficient problem-solving.
• Deliver a high-quality, empathetic, and professional customer experience in line with Optima Health values:
  Shaping Tomorrow, Do the Right Thing, One Team, Never Too Big to Care.

• Strong verbal customer service and interpersonal (soft) skills.
• Clear, confident written and verbal communication skills.
• High level of attention to detail and accuracy.
• Ability to meet targets and deadlines in a fast-paced environment.
• Comfortable working under pressure and to challenging timescales.
• Solutions-focused with a proactive approach to problem-solving.
• Competent IT and PC skills, including Microsoft Office packages.

Optima Health are the UK market leader of Occupational Health and Wellbeing services. Our heritage can be traced back to 1947 where we were pioneers in the provision of Occupational Health and have led the way ever since, bringing new and innovative solutions to employers across the UK. We can offer unrivalled clinical expertise and industry-leading tailored solutions to our clients.

We work with over two thousand businesses, in various industries, and our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. We are committed to making this a really great place to work, so together, we live by our values;
We are one team, we do the right thing, we are shaping tomorrow, and we are never too big to care.

• Competitive salary
• 25 days annual leave, plus bank holidays
• Buy and sell holiday scheme
• Pension scheme
• Health Cash Plan
• Career progression opportunities
• Employee Assistance Programme
• Cycle to work scheme
  
  Eye care test vouchers
• Flu vaccination scheme
• Employee discount scheme
• Life assurance
• Professional registration fees paid
• Clinical Training Academy

Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation.