Ticketing Consultant

Ticketing Consultant – Tour Operator – Hybrid Birmingham or remote. Leading Tour Operator is keen to recruit an experienced Ticketing Executive, to ensure that tickets are issued accurately and on a timely basis and action schedule changes quickly and efficiently. Experience of Ticketing on a GDS (Amadeus or Galileo) with a Tour Operator is essential. Starting salary is up to £30k pa depending on experience, with additional benefits and out‑of‑hours pay uplift.

• Ensure that all queues are kept up to date including schedule changes, general, web, native and re‑issues.
• Ensure that all Q’s are checked at the end of the day to ensure that all tickets have been issued.
• Ensure that tickets are issued within deadlines.
• Ensure that all re‑issues are completed within deadlines.
• Ensure that auto tickets are running on a regular basis.
• Monitor fuel, tax and fare increases and ensure that agents and clients are notified and deadlines are met.
• Monitor ticket match fail and keep it up to date.
• Assist with the BSP Ticket Audit.
• Monitor schedule changes and advise agents and customers of scheduled changes, action them, arrange necessary alterations to bookings, and update the back‑office system.
• Advise the crisis team of any disruptions to airline services that will affect passengers and ensure that contingency plans are followed.
• Assist with airline refunds and ensure they are processed within set guidelines.
• Investigate any ADM’s received and, if required, dispute them with the airlines.
• Ensure e‑tracker refunds are kept up to date and processed from the reports.
• Assist the reservations team with any fare queries if required and liaise with the scripting company.
• Assist with releasing fares into Galileo.
• Monitor and take action to address any discrepancies on the TINS report.
• Deal with fare queries from online partners and ensure fares are released correctly into the GDS.
• Complete re‑booking of flights, hotels and transfers when needed.
• Provide out‑of‑hours support on a rota basis or to cover sickness.

• Excellent fares and ticketing knowledge.
• Excellent GDS knowledge of Amadeus/Galileo.
• Good communication skills.
• Good attention to detail.
• Strong customer focus.
• Good organisational skills.

Starting salary up to £30k pa plus additional benefits and pay for out‑of‑hours emergency cover (2 weeks out of
6). This is a fab established Tour Operator, to build your successful career within their ticketing team.

Please follow the instructions to apply attaching your CV. For any further information please call (phone number removed) or email (URL removed). If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please send your CV – we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities?

Please share our details! For all our vacancies you need to be UK based with the right to work. Unfortunately, we are unable to respond individually to unsuccessful candidates due to the high volume of applications.

Job Title:

Ticketing Consultant

Company: (not specified)

Location:

Birmingham, West Midlands

Posted:
Jan 6th 2026

Closes:
Feb 6th 2026

Sector:
Other

Contract:

Permanent

Hours:

Full Time