Helpdesk Operative

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Job Title:

Helpdesk Operative

Salary: £26,280 per annum

Position Type:
Permanent

Type of Employment:
Full Time

Hours:

40 hours per week

Location:

Mitie, T2 Trinity Park, Bickenhill Lane, Birmingham, West Midlands, England, B37 7ES

We are looking for a Helpdesk Operator to join our team. You'll be a passionate individual, with customer service experience to manage phone calls and email requests, support employees and log information onto a database. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As a Helpdesk Operator you would be responsible for managing the flow of requests received, to ensure a continuous and efficient service.

As the first line of contact for the Mitie team, you will be answering all calls and e‑mails to the helpdesk efficiently, meeting the needs of customers and making full use of the available information and equipment. You must ensure timely input and output of all associated help desk data, and live monitoring of performance against SLA's. You should be able to work under pressure to meet challenging deadlines while effectively managing workloads.

You should have a strong standard of both literacy and numeracy and be confident with your knowledge of Microsoft Office. You can demonstrate excellent written and verbal communication and negotiation skills to support you in your role. You should possess good planning and organisational skills and can maintain confidentiality across the site while respecting the needs of all stakeholders.

• Virtual GP on hand for you and your household.
• Financial wellbeing assistance through the Salary Finance scheme, including access to 50% of earned pay before payday for a small fee and competitive loans.
• Access to the flexible lifestyle benefits platform, Choices, offering up to five extra days’ holiday each year, critical illness insurance, dental treatment, technology products and more.
• High street discounts from thousands of retailers and gyms through the MiDeals platform.
• Cycle‑to‑work scheme.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (potential free shares in Mitie).
• Mention receipt of Mitie Stars recognition with monthly cash prizes and a chance to win a £10,000 prize at year end.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition, and need reasonable adjustments, changes or anything different during the recruitment process, please let us know.

Progressing your career is a top priority. We offer a diverse range of training and development avenues via a wide selection of learning resources.

Together our diversity makes us stronger.

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