Support Worker, Bilingual

Hilton Birmingham, England, United Kingdom

Welcome to a world of opportunities at the UK’s #1 Great Place to Work 2025, as voted by our team members! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”.

With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

This is a part‑time, fixed‑term role that runs till the end of 2026, which may include evening or weekend shifts. You’ll need to be comfortable standing and walking for extended periods.

• A competitive salary and benefits package
• Smart uniform provided
• Free, healthy and high‑quality meals when on duty
• Grow your career!
• Personal development programmes designed to support you at every step of your career
• Opportunity to make a difference through our Corporate Responsibility programmes (find out what and how we are doing at )
• Team Member Travel Program: discounted hotel nights plus 50 % off food and beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High‑street discounts via Perks at Work
• Free car park
• Holiday: 28 days including bank holidays (pro‑rata)
• Modern and inclusive Team Member’s areas

As a Support Worker, you will provide one‑to‑one assistance to a Team Member with additional needs, helping them perform confidently in a guest‑facing operational role. With tailored coaching, clear guidance, and supportive routines, you’ll empower them to build skills, grow independence, and contribute to exceptional guest experiences. You’ll work closely with managers and teams to promote an inclusive, welcoming environment where every Team Member can thrive.

• Provide tailored one‑to‑one support to help the Team Member succeed in daily duties.
• Offer practical and emotional guidance in busy or unfamiliar situations.
• Use structured learning routines to build confidence and gradually reduce support.

• Work with managers and teams to ensure an inclusive, supportive workplace.
• Give clear instructions and feedback suited to individual learning styles.
• Help maintain safe, productive, guest‑focused operations.

• Keep accurate records and report any incidents promptly.
• Maintain confidentiality and follow safeguarding procedures.
• Uphold Hilton brand standards and health & safety requirements.

• Experienced in supporting individuals with additional needs, ideally gained in an education, care or similar setting.
• A strong communicator with great interpersonal skills.
• Patient, reliable, and proactive.
• Flexible and calm under pressure.
• Knowledgeable about inclusive practices and workplace adjustments.

Relevant qualifications are beneficial but not essential.

Hilton Birmingham, England, United Kingdom

Part‑time

Part‑time