Customer Experience Specialist

About Us

Perk (formerly Travel Perk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.

We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week – a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices worldwide, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we’re driven by our values like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

Visit  to learn more.

We are seeking dedicated Customer Experience Specialists passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7‑Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.

• Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
• Support and engage with our customers on their global business travel requirements.
• Communicate with customers via phone, live chat, and e‑mail to effectively resolve travel issues.
• Exceed customer expectations when managing bookings, queries and requests.
• Answer customer requests and act as their trusted travel advisor, thinking out‑of‑the‑box to provide innovative solutions where appropriate.
• Stay up‑to‑date with new features and product launches in Perk – there are lots so be prepared for some serious innovation!

• Great communication skills; fluency in English, both written and spoken is essential.
• Self‑motivation, constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
• Proficiency with technology and the ability to handle multiple tasks simultaneously without feeling overwhelmed.
• Performance‑driven with a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
• Excellent problem solving – relish the process of discovering answers when immediate solutions are not available.
• Comfortable in a dynamic, collaborative setting, able to work independently, and exercise good judgment to prioritize customer satisfaction.
• Passion for travel and embodiment of Perk’s values, adding to our company culture.
• Office‑based environment and shift flexibility.

• Native or fluent level of English.
• Experience in a customer‑facing role, such as retail or call centre.
• Experience supporting customers via email, live chat, and phone is a benefit.
• Experience working with KPIs and metrics, especially with a focus on quality, is also a benefit.

• Competitive compensation and equity ownership in Perk.
• 25 days of annual leave plus bank holidays.
• Private medical cover, voluntary dental insurance from Bupa, and discounted gym memberships with Gym Flex.
• Qualifying earnings company pension plan with Aviva.
• Life insurance to protect loved ones financially.
• Income protection in case of long‑term sickness or absence.
• Tax‑efficient cycle and electric car schemes with Cycle2
  
  Work & Octopus.
• Annual festive events, including a spectacular summer party.
• Well‑being support via…