Customer Service, Senior Personal Banker

Senior Personal Banker – Nat West Birmingham

Nat West, Birmingham, England, United Kingdom.

Join us as a Senior Personal Banker in Birmingham. You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection. With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected.

We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme. This job does not meet Skilled Worker visa sponsorship requirements.

• Meeting and supporting customers via video banking from home or face to face in a branch
• Conducting Financial Health checks and reviewing customer accounts
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
• The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
• Excellent communication and interpersonal skills with a genuine interest in building relationships
• Excellent planning and organisational skills

£26,350
, pro rata for the hours you work.

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 36 days, pro rata for hours worked
• A monthly contribution to your retirement fund

Your working pattern: flexible shifts between 8am and 8pm, including bank holidays.

Your learning journey: comprehensive training programme, ongoing coaching and support, and study towards a recognised external qualification.

Mid‑Senior level

Full‑time

Software Development