Matchday Ticketing Assistant

Birmingham City Football Club ison the rise.

With an incredible history dating back to 1875, Birmingham City Football Club ispart of an exciting period of accelerated growth andmodernisation,andisplayingit ’ spart inonce-in-a-generationopportunityto support the transformation of England ’ s second cityas part of the Sports Quarter project.

With significant investment across our football, commercial, and community operations, we are rebuilding the Club for long-term success — on and off the pitch.

The journeywe’reon involvesstrengthening our structures, elevating our performance environments, growing our teams, and investing heavily in the people, processes and culture that will define the next chapter of Birmingham City FC.

Birmingham City FC is for enthusiastic, reliable, and customer-focused Matchday Ticketing Assistant to join our Ticketing team. This is an exciting opportunity to play a vital role in delivering exceptional service to supporters on matchdays and during busy ticketing periods. You will be the first point of contact for fans, ensuring their ticketing experience is smooth, efficient, and friendly.

Please note this role is a casual role on a zero-hour basis. You will be required to work on matchdays which is how this role falls.

• Handle inbound and outbound calls to process home, away, and season ticket sales accurately in line with club policies and procedures.
• Complete all ticketing transactions efficiently and within required timescales.
• Maintain high call quality standards, identifying opportunities to upsell Birmingham City FC products and services.
• Process face-to-face ticket sales as required, ensuring cash/till balances are correct at the end of each shift.
• Support the delivery of Digital Ticketing, assisting supporters and helping to set up the access control system.
• Fulfil online ticket sales and promote digital ticketing across all sales interactions.
• Respond to all ticket office emails within the set timeframe, providing clear and accurate information.
• Adhere to Data Protection Laws, applying new working practices where needed.
• Update and maintain customer data to keep the club’s CRM system accurate and up to date.
• Always Represent Birmingham City FC professionally, maintaining the highest standards of performance.

• Ability to work on own initiative and as part of a team
• Strong commitment to excellent customer service
• Ability to work under pressure and handle challenging situations
• Ability to sell and up-sell tickets
• Experience dealing with customer enquiries in person, by telephone, and via email
• High level of customer care standards

Birmingham City FC is committed to safeguarding and promoting the welfare of children and young people. The safety and well-being of our players is our top priority, and we expect all staff to share this commitment. All successful applicants willbe required to undergo a thorough background check and training in safeguarding as part of the recruitment process.

Birmingham City FC is an equal opportunities and Disability Confident employer. We welcome applications from all sectors of the community and assess candidates solely on merit, regardless of gender, race, age, nationality, disability, sexual orientation, political or religious belief, background, or family circumstances. We promote a diverse and inclusive environment and encourage all individuals to apply. If you need any adjustments to our recruitment or interview process, please inform us when applying.