Business Process Analyst

Business Process Analyst

Location: Hybrid/Remote (UK & Ireland travel required)

Grade: Hay Grade D

Department: Business Process Optimisation

At Compass Group UK & I, we’re more than just the UK’s leading contract catering company — we’re driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting‑edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact.

We’re now looking for a Business Process Analyst to play a key role in analysing, improving and optimising business processes across Compass Group UK & Ireland. This role is central to identifying inefficiencies, streamlining operations and supporting large‑scale transformation initiatives aligned to our strategic objectives.

• Analyse and document end‑to‑end business processes using BPMN 2.0, flowcharts and process mapping tools
• Identify inefficiencies, bottlenecks and opportunities for optimisation across complex, multi‑site operations
• Collaborate with stakeholders to gather requirements and define the scope of improvement initiatives
• Translate data analysis into clear, actionable insights and improvement recommendations
• Support change management by communicating changes and helping deliver training for impacted users
• Assist with testing, validation and implementation of new or improved processes
• Establish KPIs and performance metrics to monitor success and drive continuous improvement
• Research best practice and industry benchmarks to enhance process maturity

• Proven experience in process improvement or transformation within a large, complex organisation
• Strong analytical and problem‑solving skills, with the ability to interpret data effectively
• Experience supporting or contributing to large‑scale transformation or improvement programmes
• Excellent stakeholder engagement and communication skills
• Comfortable operating in ambiguous or fast‑changing environments
• Degree in Business, Engineering, IT, Finance, Economics or a related discipline

• Lean, Six Sigma or similar process improvement qualifications
• Experience with ERP systems, process modelling tools or process mining platforms

You’ll be part of a business investing heavily in digital transformation, working on initiatives that have real, measurable impact  offer strong career development, exposure to senior stakeholders, and the opportunity to shape how one of the UK & Ireland’s largest organisations operates.