Relationship Management Executive

Join us as a Relationship Management Executive, where you will build, nurture and retain strong relationships across a portfolio of business customers. Acting as the key link between our organisation’s services and the evolving needs of our clients, you will ensure long‑term satisfaction, revenue retention and successful contract renewals. You will work closely with clients through regular engagement, site visits and issue resolution while also providing essential administrative, operational and analytical support to the wider sales team, paving the way for mutual and sustainable success.

• Extensive relationship management experience, with a strong track record of managing and retaining a portfolio of customers.
• Ability to adapt to different levels of stakeholder management.
• Excellent commercial awareness with the ability to identify opportunities within existing accounts.

• Experience in B2B interactions.
• Previous experience within the payments industry.
• Knowledge of scheme regulations.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in Northampton, Birmingham, Cambridge or Norwich.

To provide administrative, operational, and analytical support to the sales team, ensuring smooth sales processes, maintenance of customer relationships, and contribution to the overall success of the sales function.

• Provision of support to sales teams including administrative support through the maintenance and preparation of sales reports and customer databases, the creation of marketing collateral such as product brochures, and relationship manage initiatives with key clients.
• Preparation of sales proposals, presentations, and contracts for potential clients.
• Management of customer information and enquiry/issue resolutions, including the tracking of customer interactions, and accurate maintenance of customer records.
• Coordination with various internal departments, such as operations, legal, and compliance, to ensure smooth execution of sales processes and timely delivery of products or services to customers.
• Analysis of sales data to support the identification of trends, tracking of sales performance, and provision of insights to the sales team for strategic decision-making.
• Market research for identification of potential leads, target markets, and competitive intelligence to support sales strategies and initiatives.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility…