VP, Product Operations

IRIS Software Group is a leading global provider of mission critical software and services, and one of the UK’s largest privately held software companies. IRIS provides software solutions and services for finance, HR and payroll teams, educational organisations, and accountancy firms that improves efficiency and productivity, taking the pain out of processes and letting professionals focus on the work they love.

Our operational software is the invisible, but essential, beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance, to boosting engagement with stakeholders, to enhancing productivity. It’s vital these mission critical functions work first time, every time.

We are seeking an exceptional VP, Product Operations to serve as the operational excellence leader for product managers across IRIS's strategic product portfolio. This role focuses on optimising how product teams execute strategy through scalable frameworks, processes, and AI-enhanced operational solutions. You will build and lead a high-performing enablement organization that maximizes the effectiveness of product teams in delivering on strategic objectives set by product leadership.

• Optimise product management execution by implementing industry best practices, operational frameworks, and team effectiveness solutions
• Drive operational efficiency through AI-enhanced workflows for market research, feedback analysis, performance measurement, and decision support
• Establish operational standards and methodologies that enable consistent product management excellence across regions and teams
• Build measurement systems to track and improve product team productivity, velocity, and operational effectiveness
• Lead tool evaluation and implementation focused on enabling faster, more informed product decision-making

• Build and lead the product operations organisation including training programs, coaching frameworks, and continuous development initiatives
• Design and deliver onboarding programs for new product managers and cross-functional team members
• Create skill development pathways and competency frameworks tailored to IRIS's operational requirements
• Implement performance measurement systems that provide actionable insights for product team improvement
• Facilitate knowledge sharing and best practice dissemination across product teams

• Partner with Engineering Operations leadership to create seamless product development execution through shared operational accountability
• Collaborate on tooling and infrastructure that impacts product team productivity and cross-functional workflow efficiency
• Co-execute quarterly planning processes ensuring operational readiness and cross-functional coordination
• Drive joint operational problem-solving on process inefficiencies, bottlenecks, and execution challenges
• Present integrated operational metrics on product-engineering team effectiveness and productivity improvements

• Design and maintain product management processes including planning, prioritization, discovery, and delivery workflows
• Implement governance frameworks that ensure compliance, quality, and operational consistency
• Optimise cross-functional collaboration through improved handoffs, communication protocols, and shared tooling
• Lead continuous improvement initiatives based on team feedback, performance data, and operational metrics
• Manage vendor relationships for product management tools, platforms, and operational systems

• Develop operational dashboards providing visibility into product team health, productivity, and delivery metrics
• Conduct regular operational reviews with product teams to identify improvement opportunities
• Track and report on operational KPIs including cycle times, process efficiency, and team satisfaction metrics
• Lead post-mortem and retrospective processes to capture learnings and drive operational improvements
• Provide data-driven recommendations for operational optimization and resource allocation