Territory Manager

* Build and sustain strong customer relationships across a portfolio, acting as the main point of contact for inquiries, issue resolution, and satisfaction.
* Identify growth opportunities and pursue new business leads, increasing revenue through strategic initiatives such as expansion and pricing optimizations.
* Collaborate with cross-functional teams (e.g., Sales, Operations, Category Management) to design and execute strategic plans that support customer growth, cost efficiency, and business ease.
* Conduct regular business reviews, manage tenders, and negotiate contracts, ensuring alignment with business goals and customer needs.
* Monitor account performance through key metrics and customer feedback (e.g., NPS), implementing strategies to enhance customer experience and loyalty.
* Oversee the annual audit process, ensuring compliance with CHEP’s policies and recovering any outstanding equipment fees.
* Lead initiatives aimed at reducing transport costs and improving supply chain efficiency, driving value for customers and optimizing operational processes.
* Support the integration of sustainability initiatives with customers, contributing to CHEP’s broader corporate social responsibility objectives.
** Territory Manager
** Territory Managers thrive on partnering with our most profitable customer to identify and execute growth and account development opportunities. They enjoy leveraging opportunities through customer site tours and targeted sales campaigns to deliver growth on core products. They are excited by potential connections, growth of their accounts and recognition by both the customer and CHEP.
Two years’ experience in a field based customer facing role  Two years’ experience in Account Management and Business Development in the FMCG or Supply Chain sector
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