ICS Manager - CCM​/CE​/CICSM

Job Title: Integrated Care Systems Account Manager

Job Location: Birmingham, UK

Job Location Type: Hybrid

Job Contract Type: Permanent

Job Seniority Level: Mid‑Senior level

Closing Date: Tuesday 10th March 2026

Salary: £39,618 with potential to rise to £46,610 over 3 years

• Develop and implement IC level plans to deliver value beyond savings across an IC, utilising a consultative approach.
• Develop strong senior relationships, coordinating and structuring internal resources to support customer activities.
• Influence a complex business internally to support the goals of the customer which the Regional IC lead will coordinate.
• Hold accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required.
• Work collaboratively with colleagues responsible for other activities (such as clinical support and systems training etc), and coordinate those activities into a single customer plan.
• Identify, manage and accelerate delivery of growth and savings opportunities for assigned territory.
• Own first‑line customer relationships.
• Work collaboratively with customers and colleagues to achieve joint goals.
• Drive value for customers.
• Hold accountability for revenue and savings KPIs within assigned region.

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service, and colleague recognition awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• In‑house training, support and access to external qualifications to maximise your potential.
• 1 day of paid well‑being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Flexible Benefits Scheme offering Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
• 2 days of paid volunteering leave.
• Access to many discounts from the Blue Light Card to NHS discounts.

• The ability to influence senior stakeholders, both internal and external.
• Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally.
• Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers.
• Advanced level of consultative selling.
• Building effective relationships and engaging with a wide network.
• Leveraging a wide network to provide insight and influence outcomes.
• Utilising a customer focused approach.
• Clear and effective communication skills.
• Managing complexity.
• Ensuring accountability.

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team and they will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.