Operations Sales Administrator

About the Role

Multi-Lingual Operations Sales Administrator

Kyron Street Ltd is an Irish company specialising in smart waste management for the public and private sectors. We are the largest distributor of the global leading Bigbelly smart waste platform product and are responsible for its deployment across 15 countries in Europe. We are headquartered in Ballymount, Dublin 24, with local offices in Paris, London, Madrid, Malaga, Hamburg and Rome.

As sustainability and smart cities becomes top of the agenda for companies and councils, the Bigbelly system is revolutionising street waste collection globally, and quickly becoming a vital tool in helping any Public or Private body reach their sustainability targets. We deliver this smart and sustainable waste management solutions to cities, universities, shopping centres and other facilities across these regions.

Bigbelly stations are completely self-powered (via solar technology) increasing waste capacity and dramatically reduce collection trips by an average of 86%, as well as reducing CO2 emissions. There are now over 100,000 units installed worldwide. As well as now being in almost every county in Ireland, Big Belly units are now found on the streets of New York, Madrid, Paris, Rome, Monaco, Dubrovnik, Malaga, London, Palma and beyond.

Kyron Street has already established a highly successful sales operation in Spain, Ireland, UK, Germany, Italy and France and as part of our continued growth, we are currently expanding our Operations Admin staff based in our HQ in Dublin.

As Kyron Street continues to expand, we are looking to employ a multi-lingual Sales Operations Administrator to assist in the day-to-day activities across our deployments in our various territories. This is a full-time office-based position. The candidate must have fluent spoken and written English, with fluency in German or Dutch an advantage.

This is an exciting time for the company and the successful candidate will have a diverse and varied role, where you will be exposed to every aspect of the business, assisting the Sales Managers and Head of Operations with everything from operations scheduling, customer service management and reporting, to assisting our sales team on reports, stock management and operational issues.

• To provide customer service and technical support across our customer base
• To liaise closely with our sales and maintenance teams (both in-house and sub-contractors) to schedule repair and maintenance visits, providing guidance and advice on how to efficiently deal with the issue at hand and following up to ensure the issues are closed in order to report back to the Customer.
• To provide Customer Support to our Customers, scheduling our Maintenance Operatives to attend to tasks and maintenance issues as they arise, ensuring they are attended to in a timely manner in according with our KPI requirements.
• To generate Quotations to Customers for ancillary parts and jobs
• To order supplies as requested by our Maintenance Teams
• Liaising with the Manufacturer on fault reporting, troubleshooting and reporting Warranty Purchase Orders to our Accounts Department for Invoicing
• To manage our WEEE reporting obligations, monthly and annually
• To become proficient in our Smart Bin platform, answering queries from Customers, onboarding new customers and providing training.
• Assisting our Sales and Maintenance teams with Account Set Up forms or Security Process forms
• Manage projects such as information campaigns arranged with Customers – organising artwork briefs, artwork sign-off with Customer, Print, Scheduling of Campaign posting
• To begin to build processes and procedures for our Operations teams
• To efficiently navigate the uncertainty that can arise from last-minute priorities forcing a deviation in scheduled jobs, prioritising and reorganising as necessary.
• To issue follow-up reports to Customers on closed jobs
• To provide admin support to our regional sales managers
• To manage and update the in-house CRM system
• To provide monthly reporting or Ad-Hoc obligations to customers
• To assist the Head of Operations with stock and logistics management
• To manage stock and…