Client Service Coordinator

Client Service Coordinator

Location:

Birmingham (Modern Hybrid: 3 days office / 2 remote)
Salary: £30,000 per annum
Reporting to:
Operations Manager

The Opportunity

Following four major contract wins Attega are Recruiting on behalf of our rapidly growing client who is seeking a high-energy Client Service Coordinator to join the Birmingham hub. This isn't just a helpdesk role; you will be the operational "nerve centre" for our business, supporting a rapidly expanding portfolio of 13 core sites and 700+ background assets.

As the primary link between our 120+ field engineers and our key clients, you will play a critical role in ensuring we deliver "quality without compromise."

Key Responsibilities

Contract Support:
Act as the dedicated point of contact for prestigious client accounts, building long-term relationships through proactive communication.
Operational Dispatch:
Manage and coordinate reactive maintenance calls, ensuring engineers are dispatched efficiently to meet strict SLAs.
PPM Administration:
Oversee the scheduling of Planned Preventative Maintenance (PPM) across a diverse estate, including retail, healthcare, and commercial sectors.
Tech Integration:
Utilize our advanced CAFM platforms and AI-driven tools to track asset history, compliance, and job completion.
Reporting:
Assist the management team in factoring data into costing and providing clients with transparent updates on their estate performance.

The Perks

Career Growth:
We are scaling fast—we promote from within and offer a clear path into Contract Management.
Work-Life Balance: 22 Days Holiday + Bank + Your Birthday Off + Hybrid working flexibility.
Loyalty Bonus:
Annual leave increases for every year of service.
Modern Environment:
Work from our central Birmingham office with a collaborative, "people-first" culture.

The Ideal Candidate

Experience:

Previous experience in a Maintenance Helpdesk, Facilities Coordination, or Contract Support role.
Communication:
Exceptional phone manner and the ability to manage stakeholder expectations under pressure.
Tech-Savvy:
Comfortable using CAFM systems and Microsoft Office (Excel).
Mindset: A "can-do" attitude—you thrive in a fast-paced environment where no two days are the same