Desk Controller

Job Description

At Speedy, we’re proud to support businesses and communities across the UK with the widest range of tools, plant, specialist equipment and support services — everything for every job.

This opportunity is based at our Birmingham depot, supporting customers across the West of Scotland. We work closely with local contractors, tradespeople and national partners, helping keep projects moving safely and efficiently.

• Start Time: 8:00am
• Finish Time: 5:00pm
• Contracted
  
  Hours:
  
  42 hours per week

As a Hire Desk Controller, you’ll be at the heart of the depot — the first point of contact for many of our customers and a key link between our teams on the ground.

Building strong relationships is central to this role. You’ll manage the full hire process, from taking enquiries and processing orders through to coordinating delivery and collection. You’ll work closely with drivers, engineers and stock teams to make sure customers receive the right equipment, on time, every time.

• Handling hire enquiries and processing customer orders
• Coordinating with depot teams to ensure equipment availability
• Communicating clearly with customers to manage expectations
• Minimising delays and resolving issues proactively
• Delivering a high standard of service that reflects our local reputation

This is a desk-based role, but very much team-oriented — collaboration and communication are key.

• Strong organisational skills
• Clear and confident communication skills (written and verbal)
• Ability to adapt in a busy depot environment
• Willingness to learn and develop
• Full UK driving licence
• Experience with in the hire industry or a similar sales/operational role
• A commitment to supporting our ESG Strategy – Decade to Deliver

We’re looking for someone who takes pride in their work and understands the importance of reliability and service within a local community setting.

We’ll give you the tools and support you need to succeed:

• Full on-the-job training
• Dedicated product and systems training
• Tailored development opportunities
• Clear internal progression pathways

Speedy operates an industry-leading Work Life Balance initiative, recognising the importance of colleague wellbeing. We’re open to conversations around flexibility where operationally possible.

• 26 days holiday plus bank holidays
• Pension scheme
• Life assurance
• Voluntary Health Cash Plan
• 95% discount across the Speedy brand
• My Staff Shop – retail discounts
• Green Commute Initiative (cycle scheme)
• PAM Employee Assistance Programme – confidential wellbeing, legal and financial support
• Career Line of Sight – structured progression across the Speedy Group

Speedy reserves the right to close vacancies early should a high volume of applications be received. Early application is encouraged.

Please note:

some roles within The Speedy Group UK&I may require DBS, credit or security clearance checks. All applicants must provide proof of right to work in the UK prior to employment.

The Speedy Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive.