Senior Business Manager

Senior Business Development Manager

Department:
Sales

Reporting to:
Sales Director

We are seeking an experienced and driven Senior Business Development Manager to join our dynamic Sales team. This is a high-impact role focused on developing new business opportunities while managing and growing an established portfolio of mid-sized accounts.

You will be responsible for driving revenue growth, building strong client relationships, and ensuring service excellence. Working closely with internal teams and senior leadership, you will play a key role in delivering profitable growth and maintaining a strong sales pipeline.

This position is ideal for a proactive, commercially focused sales professional who thrives on relationship building, strategic planning, and achieving ambitious targets.

• Develop and grow new business opportunities within a defined customer segment.
• Manage and expand an existing portfolio of accounts, building strong face-to-face relationships.
• Maintain an active and accurate sales pipeline within the CRM system.
• Achieve monthly gross margin and revenue targets.
• Identify and pursue new growth opportunities within existing and prospective accounts.
• Create, manage, and deliver customer-specific revenue and gross profit growth plans.
• Ensure agreed commercial rates are maintained and updated within internal systems.

• Act as the primary interface between customers and internal departments including Operations, Finance, IT, HR, and overseas teams.
• Proactively assess client needs and deliver continuous improvement and value-added solutions.
• Maintain high levels of customer satisfaction and service excellence.
• Present monthly and quarterly business reviews, including KPI reporting.
• Support Finance in resolving any outstanding invoice matters.

• Lead and support the Inside Sales team to ensure KPIs, revenue, and gross margin targets are achieved.
• Ensure customer portfolios and sales leads are actively managed and responded to within agreed time frames.
• Conduct regular performance reviews and one-to-one meetings.
• Drive internal alignment to meet customer performance objectives.
• Take responsibility for team health, safety, and workplace compliance.

• Minimum 5 years' direct sales experience.
• Proven experience in business development and managing sales teams.

• Self-motivated and results-driven.
• Excellent communication and networking skills.
• Proficient in CRM systems and Microsoft Office (Excel, PowerPoint, etc.)