Key Account Manager

Location:
Birmingham City Centre

Salary: £40,000 - £42,000 per annum (depending on experience)

We're looking for a Cleaning Key Account Manager to oversee a portfolio of large corporate buildings in Birmingham. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved.

You’ll be the main point of contact for the client, helping to deliver exceptional service every day.

This position sits within our Central Division, with our specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impact employee wellbeing, productivity, and brand perception.

• Maintain excellent client relationships and ensure high levels of satisfaction.
• Lead and support your team to consistently deliver exceptional service.
• Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
• Organise regular meetings with clients to review contract performance and specifications.
• Ensure full compliance with Health & Safety procedures and regulations.
• Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.

• Strong people management skills and a passion for delivering excellent customer service.
• High attention to detail and organisation, with experience working in a client-facing environment.
• Effective communication and leadership skills.
• The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
• Experience with budgeting, financial forecasting, and contract performance monitoring.
• A good understanding of Health & Safety within the cleaning or facilities management industry.

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note:
Security clearance (DBS) is required for this role.

Cleaning Key Account Manager, Cleaning Contract Manager, Cleaning Senior Account Manager