Key Account Manager

Location:
Birmingham City Centre

Salary: £40,000 - £42,000 per annum (depending on experience)

We’re looking for a Cleaning Key Account Manager to oversee a portfolio of large corporate buildings in Birmingham. This role is ideal for an organised, people-focused leader who is passionate about motivating teams, building strong relationships, and ensuring high-specification cleaning standards are consistently achieved.

You’ll be the main point of contact for the client, helping to deliver exceptional service every day.

This position sits within our Central Division
, with our specialist cleaning service designed for professional workplaces where the look and feel of the environment directly impacts employee wellbeing, productivity, and brand perception.

• Maintain excellent client relationships and ensure high levels of satisfaction.
• Lead and support your team to consistently deliver exceptional service.
• Carry out audits, prepare reports, and deliver projects in collaboration with the senior management team.
• Organise regular meetings with clients to review contract performance and specifications.
• Ensure full compliance with Health & Safety procedures and regulations.
• Continuously seek opportunities to improve services, drive efficiencies, and add value for clients.

• Strong people management skills and a passion for delivering excellent customer service.
• High attention to detail and organisation, with experience working in a client-facing environment.
• Effective communication and leadership skills.
• The ability to plan ahead, stay calm under pressure, and engage with stakeholders at all levels.
• Experience with budgeting, financial forecasting, and contract performance monitoring.
• A good understanding of Health & Safety within the cleaning or facilities management industry.

The opportunity to be part of one of the fastest-growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note:
Security clearance (DBS) is required for this role.