Marcus Goldman Sachs, Business Analyst, Associate

Marcus by Goldman Sachs, Business Analyst, Associate, Birmingham

Birmingham, West Midlands, England, United Kingdom

OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.

Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

We’re looking for a Business Analyst professional to join our Operations team who wants to use their skills and ideas to create customer facing and agent solutions, with a track record of providing operational solutions within regulatory environment.

What you’ll do:

• Support the Product Owner and Head of Delivery in designing processes and developing suitable systems for the Marcus Operations team
• Interact with Internal Clients and application development teams across Treasury, Product and Technology teams
• Works closely with Development and Testing teams to define requirements, document acceptance criteria, clarify issues and sign off test scripts
• Document business operating procedures ensuring all stakeholder requirements are considered and inputted whilst maintaining operation efficiencies
• Work closely with Marcus Delivery to understand pain points and propose improvement options
• Design wireframes and mock-ups to support Marcus user requirements
• Design process maps and flows to support customer centric agent solutions
• Identify improvement opportunities in our processes and facilitate inclusion in the agent product roadmap
• Involves working closely with wider stakeholders across Legal, Compliance and FCC teams
• Follow-up on open issues and obtain resolutions
• Troubleshoot and elevate problems to the Product Owner and business managers as required
• Work with Customer Support team to build a strong understanding with established policies, procedures and authority levels across multiple cross-functional teams and processes
• Work closely with Training team to demonstrate new functionality for the agent platform, establish quality issues and ensure this is embedded into the training policies
• Deputises for Product Owner as required

• Ideally 8 years of professional experience with 5 years of direct experience working across product and operational design
• In depth understanding of Business Analysis, preferably within Retail Banking environment
• In-depth knowledge of management, regulatory policies and legal requirements
• Demonstrable ability to deliver on large-scale programs with regulatory impact
• Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
• Collaborative with strong communication and delivery skills
• Experience in a regulated and audited service environment
• Experience of working directly with regulators

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

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