Commercial Logistics Manager

My client is looking for a proactive and commercially minded logistics professional with an understanding of the ecommerce and/or retail sector.

The role may suit somebody with either experience managing a customer on behalf of a 3pl or somebody within retail or ecommerce working within logistics and supply chain .

• Owning a vital and high profile ecommerce account balancing commercial targets with excellent service delivery
• Keeping a close eye on performance metrics, service levels, and client feedback
• Leading regular account reviews and client meetings to showcase progress and plan next steps
• Spotting opportunities to grow accounts and introduce new solutions
• Proactively managing risks, issues, and escalations within the business

• Experience in the logistics/supply chain sector with an understanding of cost/profitability
• Good knowledge of warehousing operations and associated charges
• Commercially savvy with a strategic mindset to relationship management
• Confident communicator who can engage with customer, operational teams, and senior stakeholders
• Successful candidate must be able to work in Birmingham at least once per week