Account Manager

Position: Account Manager (Permanent)
A family-run and customer-focused fresh food provider is seeking an Account Manager to be responsible for some of our clients’ products and customers to ensure relationships and portfolio are effectively managed and to seek and develop new customer opportunities. The Account Manager will have previous experience working as an Account Manager or have worked in a similar target-led role. In addition, the Account Manager will have excellent communication, research, relationship-building, and negotiation skills.

You will need to be able to travel around the UK and overseas.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities

Manage customer relationships and P/L account in respect of your portfolio/category of products

Report and deliver insight on P/L performance versus agreed budgets

Ensure strong relationships with colleagues

Manage the marketing and sales of a portfolio of products

Carry out new product development and identify new products for existing and new markets

Ensure the delivery of Sales and Gross Trade Profit

Support other teams and departments when required

Understand and explore customer requirements

Effectively manage information flow between the customer and internal customers and departments

Respond to customer correspondence and prepare written proposals

Meet customers and suppliers to discuss and formulate plans, and negotiate promotional pricing and budgets.

Make written proposals and present them to the customer and your colleagues

Ensure customer requirements and expectations are managed and met

Identify trends and formulate strategies

Use PR resources to ensure the company is represented in trade and local press

Ensure that price audits are done when required

Comply with the company policy on suppliers

Work with procurement to optimise supply chain cost

Manage, direct, mentor and coach account managers, executives and assistants within your team

Communicate effectively with internal managers and departments whilst fostering good relationships

Deal with correspondence in your area of responsibility whilst maintaining constructive supplier and customer relationships and networking

Monitor customer complaints, investigate these and recommend a course of action

Ensure the administration associated with your area of responsibility is up to date

Meet deadlines, targets and objectives

Monitor the quality of customer service on a day-to-day basis

If needed, carry out other tasks as and when

Knowledge, skills and qualifications required:

Previous experience working as an Account Manager or similar

Have strong written and verbal communication and presentation skills

Good analysis, numeracy, and research skills

Good negotiation, time management, organisation, people management, and planning skills

Is commercially aware, adaptable, and financially aware

Have a sense of humour and have excellent customer service and relationship-building skills

Be able to work as a team and on one's own initiative

Be able to travel in the UK and overseas

Salary: circa £40,000 depending on experience

Benefits:
Pension (3-5% matched), 25+8 holidays