Account Manager

If you have account management experience gained within the financial planning and wealth sector and are seeking a hybrid position within a well-established and friendly team then we might just have the opportunity for you! Based in our Manchester office three days a week, our account managers are responsible for developing long-term relationships with our clients, connecting with key business executives and stakeholders to maintain and nurture strong relationship s three sixty is a leading UK-based provider of compliance, regulatory, and business-support services for financial advice firms and we are looking for an account manager to join the team.

We offer practical guidance, training, research, and helpdesk support to help advisers manage regulatory responsibilities, strengthen governance, and operate more efficiently. Role overview An Account Manager is responsible for developing long-term relationships with our clients, connecting with key business executives and stakeholders to maintain and nurture strong relationships. You will act as the client advocate, ensuring their needs are fully understood and met through close collaboration with internal teams.

You may assist with making sales calls, handling client feedback or complaints, analysing data, and continuously improving the overall client experience. What you'll do Develop and maintain long-term relationships with all key clients. Identify and recommend services to meet clients’ evolving needs and support the implementation of agreed solutions. Engage proactively with clients through regular contact and reviews, gathering feedback to enhance the company proposition and client outcomes.

Manage delivery of outstanding services and act as an escalation point for operational issues. Identify and drive operational improvements towards service and operational excellence. Build and maintain strategic third-party relationships with providers to support client needs. Act as a Subject Matter Expert for the three sixty Client Portal and modular compliance management system (trust), working closely with IT and Marketing to produce content and support functionality Maintain and update the Third-Party Toolbox in the Client Portal.

Conduct data analysis to assess client engagement, competitor activity, and product usage to identify growth opportunities. Deliver demonstrations of the Client portal to support Account Management and Sales Teams. What you'll need to succeed Skills - Technical Ideally you'll have a Level 4 Diploma in Financial Planning or the desire to study towards one with our support Strong understanding of the adviser, investment management, and platform marketplace.

Excellent proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Good understanding of the FCA regulatory framework (SYSC, COBS, T&C, Conflicts of Interest, Complaints) is advantageous. Your approach to work Proactive, driven, and energetic, with a positive approach to achieving results. Strong sense of ownership and accountability, with the confidence to make informed decisions. Excellent listening and consultative skills. Critical thinking and problem solving ability.

Exceptional verbal and written communication, with the ability to engage clients and internal stakeholders effectively. High attention to detail and commitment to quality.